A sentence should contain no unnecessary words, a paragraph no unnecessary sentences, for the same reason that a drawing should have no unnecessary lines and a machine no unnecessary parts.
Big people monopolize the listening. Small people monopolize the talking.
If my people understand me, I’ll get their attention. If my people trust me, I’ll get their action.
The best leaders are master users of stories and symbols.
Figure out what went wrong, not who was wrong, when communication breaks down.
We are drowning in information, but starved for knowledge.
The point of good writing is knowing when to stop.
Our capacity to communicate is beginning to totally overwhelm our ability to communicate with each other.
Wisdom is the reward you get for a lifetime of listening when you’d have preferred to talk.
Be different—if you don’t have the facts or knowledge required, simply listen. When word gets around that you can listen when others tend to talk, you will be treated as a sage.